Posts tagged reset
We ran into an interesting incident today where we were attempting to refresh/recompose a user’s desktop to try to resolve an issue. When the recompose was initiated, it seemed like there were a lot of virtual machine resets involved in the process; definitely more than the usual, but Composer does initiate these so it isn’t all that out of the ordinary. vCenter was upgraded to 4.0u3 mere hours before, so it was thought that maybe something changed in the process.
After a little troubleshooting, other desktops seemed to recompose fine and new desktops recomposed fine as well. The desktop in question would just keep reseting in an infinite loop, though. In the View Admin portal, the desktop would stick at ‘Customizing’. It wasn’t until we stopped all the tasks and let it sit for a few minutes and it still happened until it became obvious what the issue was:
It turns out that a very proactive user was resetting their desktop every minute or so trying to expedite the fix we were trying to put in place. As soon as we had them stop resetting the desktop, the recompose finished flawlessly. Be sure to utilize maintenance mode for the desktop to avoid this.